Rate Adjustment Information

We understand that rate adjustments can be frustrating. We also understand that you have a choice for your internet, TV, and phone services. It is our mission to provide significant value for the services we offer.

At Shentel, we strive to make continuous improvements.

2026 Rate Changes

Some rates will be changing on or after January 1, 2026.

2026 TV Rates

Starter - $40/month

Advanced - $125/month

Ultimate - $148/month

Showtime (Premium Channel) - $13.95/month

Copyright Fee - $0.98/month

Broadcast TV Surcharge

This charge varies by location. Please see your bill statement for Broadcast TV Surcharge rates in your area.





TV Equipment

Select TV equipment will increase $1.00/month from the current rate. See your January bill statement for impacted equipment.

*Excludes Shentel Streaming Device used for the Shentel TV Streaming TV service.

Internet Equipment

Shentel internet equipment will increase $1.00/month from the current rate. See January bill statement for impacted equipment.

Phone Equipment

EMTA Phone Modem will increase $1.00/month from the current rate.

What are retransmission fees or broadcast surcharges?

Local broadcast channels such as ABC, NBC, CBS & Fox are free to watch over the air with an antenna. However, these local stations charge TV providers fees to retransmit their channels to you. Despite our best efforts to control these costs, retransmission fees continue to increase dramatically.


Watch the video below for additional information about retransmission fees.





If you have additional questions or concerns regarding rate adjustments or retransmission fees, please call 1-800-SHENTEL.