Rate Adjustment Information

We understand that rate adjustments can be frustrating. We also understand that you have a choice for your internet, TV, and phone services. It is our mission to provide significant value for the services we offer.

At Shentel, we strive to make continuous improvements.

2025 Rate Changes

Rates for Shentel services are changing on January 1, 2025.

Increased Value for Shentel Customers

In an effort to provide the most value for our customers, Shentel has implemented the following changes this year

Increased Internet speeds for all existing customers.
Added higher speed tier options in many of our markets.

2025 TV Rates

Starter - $38/mo

Advanced - $118/mo

Ultimate - $141/mo

Copyright Fee - $0.90

Broadcast TV Surcharge

This charge varies by location. Please call 1-800-SHENTEL for specific Broadcast TV Surcharge rates in your area.

What are retransmission fees or broadcast surcharges?

Local broadcast channels such as ABC, NBC, CBS & Fox are free to watch over the air with an antenna. However, these local stations charge TV providers fees to retransmit their channels to you. Despite our best efforts to control these costs, retransmission fees continue to increase dramatically.

Watch the video below for additional information about retransmission fees.