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Apply for the Affordable Connectivity Program Today

Shentel is committed to bringing high quality Internet service to the communities we serve. In order to keep you connected during these trying times, Shentel is participating in the Affordable Connectivity Program (ACP) to bring affordable Internet to eligible households.


ACP Eligibility

The ACP offers qualifying households up to $30 per month (or up to $75 per month for residents of Tribal Lands) toward recurring charges for eligible Internet services. Taxes and other fees are not eligible for the discount. Households are eligible to participate in the ACP if they meet at least one of the following eligibility criteria:

  1.  Annual gross household income is at or below 200% of the Federal Poverty Guidelines.
  2.  A member of the household participates in one of the following federal assistance programs:
    • Supplemental Nutrition Assistance Program (SNAP)
    • Special Supplemental Nutrition Assistance Program for Women, Infants and Children (WIC)
    • Supplemental Security Income (SSI)
    • Federal Public Housing Assistance (FPHA)
    • Veterans Pension and Survivors Genefit, or
    • Tribal Programs such as Bureau of Indian Affairs general assistance, Tribal Temporary Assistance for Needy Families, Food Distribution Program on Indian Reservations, or Headstart (meeting income qualifying standard) for residents of Tribal Lands;    
  3. You will be sent a link to Shentel's eligibility consent form to confirm that you have been made aware of the terms and restrictions for the discount.
  4. Complete the form, with contact information to begin receiving the discount.

On December 31, 2021, the EBB Program was replaced with the Affordable Connectivity Program (ACP). Households that were enrolled in the EBB Program as of 6pm Eastern on December 30, 2021 will begin a 60-day transition to the new program that ends on March 1, 2022. During the 60-day transition period, EBB Program households will continue to receive up to $50 per month (or up to $75 per month for residents of Tribal Lands) in benefits and may switch their service offerings at any time. Households subject to the 60-day transition will receive additional information if they need to take steps to retain their ACP benefit after the 60-day transition period.


How Do I Apply for ACP Step by Step for Shentel?

In order to receive the ACP benefit through Shentel, households can follow the 4 easy steps below:

  1.  If you're not already qualified, please visit and follow the instructions provided by the National Verifier to complete an application.
  2.  Once you are approved, please call 1-800-SHENTEL to order service and mention the ACP.
  3.  We'll send you a link to Shentel's ACP enrollment form to complete. You'll need to complete our enrollment form using the same information you used to get approved by the National Verifier.
  4.  Once we receive your enrollment form submission and confirm your eligibility to receive ACP benefits, we will apply your ACP benefits to your account. The discount may take up to 90 days to appear on your account/billing statement.


Verifying Your Eligibility for the ACP Discount

In order to provide this government benefit to you, Shentel will need to send some of your personal information to a third party Administrator, in order to identify you and verify your eligibility. This information will include:

  • your full name
  • date of birth
  • the telephone number associated with your account that receives the ACP discount,
  • the date you started to receive the ACP discount, the date the discount ended if it has ended, and the amount of the discount, and
  • the means through which you qualified for the ACP benefit.

This information must be transmitted to the Administrator to ensure proper administration of the Affordable Connectivity Program, and failure to consent to sharing this information will result in a denial of the discount.


Frequently Asked Questions

What is the Affordable Connectivity Program (ACP)?

The ACP is a temporary federal government program that reduces the cost of broadband Internet access services for qualifying households.

How much is the ACP discount?

The discount is up to $30.00 per month applied against your monthly recurring charges for eligible Internet services.  Taxes and other fees are not eligible for the discount.

Can households receive the ACP benefit on more than one account?

No, a household can only receive one ACP discount at a time. A household is a group of people who live together and share income and expenses (even if they are not related to each other).

If I live with other people, but I do not share income and expenses with them, do we separately qualify for the ACP?

Possibly. If people who reside at the same address do not share income and expenses, they may qualify as separate households for purposes of the ACP. Households that appear more than once in the National Verifier’s eligibility database will be asked to complete an Independent Economic Household (IEH) worksheet as part of their application for the ACP to determine if there are separate households at a shared residential address

How long will the ACP program last?

The discount is temporary in nature. Once the government ends the Affordable Connectivity Program, you will be charged Shentel’s normal undiscounted rates and general terms and conditions if you continue to receive service from Shentel. The duration of this discount program is entirely up to the Government agency responsible and Shentel has no say in the matter.

Can I transfer the ACP benefit from or to another provider?

Yes, the ACP benefit is portable. ACP enrolled households may transfer their ACP benefit from and to another participating provider at any time.

Can I get an ACP benefit from any other service provider?

Yes. Qualifying households may obtain an ACP benefit on qualifying broadband Internet access service from any ACP participating provider at any time.