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Important Update

The FCC has ended the Affordable Connectivity Program (ACP).

  • Your April bill is the last bill that will reflect the $30 ACP credit.
  • Your new monthly rate will be the same rate, minus the $30 credit.
  • You may choose to change or cancel your service at any time.

For more information about the status of the program, visit the FCC Affordable Connectivity site. If you have other questions or wish to speak to a representative, please call 1-800-SHENTEL. Thank you for being a Shentel customer.



Frequently Asked Questions


Q: Why did this credit/program end?

A: When ACP was originally created, Congress provided $14.2B for the program. There was hope by many that the program would receive additional funding so it could continue long term, but that funding was not provided. The end of the program was April 2024.

Q: When was the credit removed?

A: The ACP credit was removed after your April bill.

Q: Now that I am not receiving the ACP credit, can I change my service to a less expensive plan?

A: We have multiple plans to choose from and can find one that works best for your family. Call 1-800-SHENTEL to learn more.

Q: Could I get the discount from another provider?

A: No, the ACP program is administered by the FCC and affects all providers. This is not a Shentel-specific program.

Q: What are my options now that the ACP credit has run out?

A: You may choose to change your service at any time. We have many service tiers available.