30-Day, Money-Back Guarantee


The Shentel 30-Day, Money-Back Guarantee means we stand behind our service and want you to try it risk free.


The Guarantee

You may cancel your digital TV, home phone or high-speed Internet services for any reason within the first 30 days and receive a refund of the monthly fee for your first 30 days of service and any applicable installation fees. All equipment must be returned in good working order at the time of cancellation. Customer is responsible for any additional usage fees such as long distance usage, international calling usage, Pay-Per-View and installation fees resulting from additional outlets.