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What does "Data Allowance" mean?




  • There is a limited amount of data any network can handle.
  • Data allowances will ensure a great Internet experience for all users.
  • We will notify you if you are close to reaching your data allowance for the month.

 

What happens if I exceed my data allowance?

Exceeding your data allowance will result in additional charges of $10 per 50 GB block of usage over the allowance. New customers may purchase our Unlimited Data option by adding any Internet package to the shopping cart and selecting Unlimited Data during checkout. Existing customers may purchase our Unlimited Data option by calling 1-800-SHENTEL.

 

I don't have a My Account login. How do I register my account?

Registering your account is quick and easy. You'll need your Shentel billing statement and the CPNI Security Password you created when you ordered your Shentel service. Can't remember yours? No problem- a quick call to 1-800-SHENTEL and you'll be registered in no time.
 

How will I know I am approaching my allowance?

You will receive multiple reminders as you get close to the maximum.
• Email notices  - at 85%, 95% and 100% of the allowance

• In browser messaging - an on-screen pop up will appear on your desktop browser when you reach 85%, 95% or 100% of your allowance

• Text reminder - Each email will give you the chance to sign up for a text reminder at 85%, 95% and 100% of your allowance. Or you can sign up by completing the form located here:
Text Me Data

Additional Information

Will I be affected?

Very few Shentel Internet customers exceed their monthly data allowance, so most customers will not be affected. Use the Data Tracker to learn more about your data use.

Data Tracker

Evaluate your usage

Review your current data use and review your past three months of use.

Log into My Account

Residential Shentel Data Allowances

In order to protect your Internet experience, Shentel has established data allowances for each Internet package. The vast majority of all Internet customers will not be affected by these allowances. Customers should consider modifying usage, upgrading to a higher level of Shentel Internet service or purchasing our Unlimited Data option if Internet usage exceeds these allowances. Exceeding these data allowances will result in additional charges of $10 per 50 GB block of usage over the allowance. 

PowerHouse Data Allowances
Only available in select areas.

INTERNET PACKAGE DATA ALLOWANCE
 50 Mbps 1.024 TB 
150 Mbps   1.25 TB
 300 Mbps  1.75 TB
 1 Gbps 3.25 TB 

 

Pre-2018 Data Allowances
These plans are no longer available for new customers in most areas. If you signed up prior to the plan being sunset, the below allowances will apply.

INTERNET PACKAGE DATA ALLOWANCE
 3 Mbps 750 GB 
5 Mbps   750 GB
 10 Mbps  750 GB
 25 Mbps 750 GB 
 50 Mbps 750 GB 
 101 Mbps 750 GB 
 150 Mbps 1.5 TB 

 

If new customers would like to purchase Unlimited Data, add any Internet package to the shopping cart and select Unlimited Data during checkout. Existing customers may purchase Unlimited Data by calling 1-800-SHENTEL.

Shentel only monitors data usage; we do not monitor content as that would be a violation of the Shentel privacy policy. Internet usage includes bandwidth consumed by internet and voice services. Customers may view their current and past Internet usage by logging in to myaccount.shentel.com and clicking the link on the left side of the page.