More about High Speed Fiber construction

As we build a fiber–to-the-home network, you may notice construction in your neighborhood. Watch this video or scroll down to find out what to expect during this process.

Questions about fiber construction or installation?

Let us know if you have any comments or concerns about fiber installation in your area using the form below or call 866-997-6474.



Step by step expectations



Step 1: Planning

Shentel works with the city to design the fiber-optics route.



Step 2: Mark Utilities

Before construction begins, Shentel calls 811 to safely mark existing public utilities using eco-friendly spray paint and flags.



Step 3: Place Fiber Optics

Shentel partners with construction crews to install the aerial and underground fiber optic cables. This may involve digging trenches or directional boring.



Step 4: Splice Fiber

Shentel technicians splice the fiber cables that will connect your home and tests the Internet connection, then restore any disturbed areas of the property.



Step 5: Order Fiber Internet Service

When you order fiber Internet service, Shentel connects the fiber to your home in preparation for installation.



Step 6: Enjoy Internet Service

After fiber installation is complete, start enjoying fast, reliable fiber internet!



Fiber construction worker installing underground fiber-optic cables

Get ready to enjoy fast, reliable fiber internet

Once you’ve received a door hanger, that means Shentel or a Shentel Contractor will be working on or around your property to place fiber optic lines in about 24 hours.




Public and private utility lines

Public Utility Lines

You may notice flags and/or paint markings indicating the proposed path of the new fiber cables and the location of the existing utilities on your property.

Private Utility Lines

Please be advised that private lines like sprinkler systems or invisible fences are unable to be marked. If you have any private underground lines, you will need to mark those lines to avoid any damage to those facilities.

 

FAQ: Construction and Fiber Services

Construction will primarily involves attaching fiber optic lines to our existing cable lines and installing the necessary equipment. Some digging may be required. If you are in a planned build area, you will receive multiple communications from us regarding our construction plans, including but not limited to, mailers, door hangers, and other notifications.

Shentel does not anticipate any disruption to your existing utilities or services during fiber construction, but if you do experience a loss of service, contact us immediately and we’ll work quickly to restore your service.

If you are in a planned build area, you will receive multiple communications from us regarding our construction plans, including mailers, door hangers, and road signs.

You will receive communication from us as soon as fiber services are available in your area. We will send out mailers once we are able to begin taking pre-orders so you can secure your service.

Yes! Once fiber services are available, you can call in at any time to upgrade your cable internet to the fiber network.

Currently we are only building fiber-to-the-home networks in select areas. Stay tuned for updates as we expand to more areas.

Fiber internet, or fiber-optic internet, is a high-speed broadband technology that uses thin strands of glass or plastic fibers to transmit data as light signals. This cutting-edge technology allows users to experience symmetrical upload and download speeds, seamless streaming, low latency for online gaming, and robust connectivity for multiple devices. Fiber internet is less affected by weather and electromagnetic interference, making it the ideal choice for homes and businesses looking for reliable, high-performance internet.

Fiber to the Home means that the network is entirely fiber all the way to your house. Many providers have a fiber backbone but use different technologies like coaxial or copper for the last leg to your home. A fiber to the home network allows you to get the full benefits of a fiber network with none of the limitations that come from older technologies.