More about High Speed Fiber construction

As we build a fiber to the home network, you may see construction in your neighborhood. See this video or scroll down to find out what to expect.

Questions about construction or installation?

Let us know if you have any comments or concerns using the form below or call 866-997-6474.



Step by step expectations



Step 1: Planning

Shentel works with the city to design the fiber-optics route.



Step 2: Mark Utilities

Shentel calls 811 to mark existing public utilities via environmentally friendly spray paint and/or flags on the ground in each neighborhood.



Step 3: Place Fiber Optics

Shentel partners with construction crews to install the aerial and underground fiber optic cables. Digging and/or boring may be required.



Step 4: Splice Fiber

Shentel returns to splice the fiber that will connect your home and tests the Internet connection. Then we'll restore any disturbed property.



Step 5: Order Internet Service

When you order fiber Internet service, Shentel connects the fiber to your home in preparation for your install.



Step 6: Enjoy Internet Service

Once service is installed, enjoy fast reliable fiber internet!



Construction Worker

Get ready to enjoy fast, reliable fiber internet

Once you’ve received a door hanger, that means Shentel or a Shentel Contractor will be working on or around your property to place fiber optic lines in about 24 hours.




Public and private utility lines

Public Utility Lines

You may notice flags and/or paint markings indicating the proposed path of the new cable and the location of the existing utilities on your property.

Private Utility Lines

Please be advised that private lines like sprinkler systems or invisible fences are unable to be marked. If you have any private underground lines, you will need to mark those lines to avoid any damage to those facilities.

 

FAQ: Construction and Fiber Services

Construction will primarily involves attaching fiber lines to our existing cable lines, and installing the necessary equipment. Some digging may be required. If you are in a planned build area, you will receive multiple communications from us regarding our construction plans, including but not limited to, mailers, door hangers, and other construction notifications.

We do not anticipate a disruption in any of your current services or utilities during construction, but if you do experience a loss of service, let us know and we will restore your services as quickly as possible.

If you are in a planned build area, you will receive multiple communications from us regarding our construction plans, including mailers, door hangers and you will see our road signs.

You will receive communication from us once services are available. We will send out mailers once we are able to begin taking pre-orders.

Yes! Once services are available, you can call in at any time and ask to be upgraded to the fiber network.

Currently we are only building in select areas.

Fiber internet, or fiber-optic internet, is a high-speed broadband technology that uses thin strands of glass or plastic fibers to transmit data as light signals. This technology allows users to experience symmetrical upload and download speeds, seamless streaming, low latency for online gaming, and robust connectivity for multiple devices. Because fiber internet is less affected by weather or electromagnetic interference, it makes it an ideal choice for homes and businesses looking for high-performance internet.

Fiber to the Home means that the network is entirely fiber all the way to your house. Many providers have a fiber backbone, but use different technologies for the last leg to your home from the street. A fiber to the home network allows you to get the full benefits of a fiber network with none of the limitations that come from other technologies.