Shentel Modem List

The following modems are compatible with Shentel High-Speed Internet service, depending on your speed.  Customers can choose to purchase or rent from Shentel or supply their own modem. In the event of network upgrades, rented modems will be upgraded but purchased modems will not, therefore we strongly recommend renting a modem from Shentel.

The following modems are required for 50Mbps Internet speed or higher.

Manufacturer

Model

DOCSIS Version

Description

Wired/Wireless

Arris

CM8200A

3.1

Cable Modem (32X8) for Business Internet.

Wired

Arris

DG3450

3.1

Cable Modem, dual band 802.11n/ac with WiFi capability.

Wireless

Arris

TG3452

3.1

Cable Modem, dual band 802.11n/ac with WiFi capability and two voice ports.

Wireless

Hitron

4582

3.1

Cable Modem (32X8) with Wall to Wall WiFi capability. Included free with 1Gbps Internet service.

Wireless

Hitron

4589

3.1

Cable Modem (32X8) with Wall to Wall WiFi capability. 2 HD voice ports. Included free with 1Gbps Internet service.

Wireless

The following modems should be used for 25Mbps Internet speed or less.

Manufacturer

Model

DOCSIS Version

Description

Arris

TM822G

3.0

2-Line Telephony Modem

Arris

TM804G

3.0

4-Line Telephony Modem

Arris

TG862G

3.0

2-Line Telephony Modem with Wireless Gateway

Motorola

SB6141

3.0

Cable Modem (8X4) Intel Chip

Motorola

SB6180

3.0

Cable Modem (8X4) Broadcom Chip

Motorola

SBG6580

3.0

Cable Modem with Wireless Gateway (8X4)

*Please do NOT purchase or attempt to activate an Arris/Motorola – Model Number SB6121 modem. This modem is NOT approved and will cause issue when connected to our network.


DSL Modem

(Virginia Counties of Shenandoah, Augusta, Rockingham, Warren and Frederick)

  • Comtrend ADSL2+ Modem SGL Port, P# CT5072T