Shentel Phone Customer Privacy Notice

PERSONALLY IDENTIFIABLE SUBSCRIBER INFORMATION; RESTRICTIONS ON ACCESS. To provide cable, broadband, phone and other services, we collect and maintain personally identifiable information concerning customers. That information may include name, address, phone number, social security number, driver’s license number, billing records, service maintenance and repair records, premium service subscription information, marketing information, and customer complaints.

Except as indicated below under the Disclosure Prohibited; Exceptions section,all personally identifiable information is used for the normal business purpose of offering and providing cable, broadband, phone and other services to you. Only persons authorized by us may access this information. Persons authorized to access customer information include our employees and sales agents, billing and collections services, accountants, and other businesses that provide products and services to us. These persons may access customer information on a regular basis. We maintain certain customer information for as long as we provide service to a customer and for a commercially reasonable time thereafter. Other customer information is periodically destroyed.

Shentel is committed to protecting the privacy of your personal information. Your privacy is very important to Shentel and we want you to use our vast array of services, information, and tools with complete confidence. Please review our detailed Privacy Policy for a more detailed description of how Shentel protects the privacy of your personal information.

DISCLOSURE PROHIBITED; EXCEPTIONS. Federal law prohibits the disclosure of your personally identifiable subscriber information without your consent, except under the following circumstances:

BUSINESS ACTIVITIES. We may disclose customer information in order to conduct business activities related to providing cable, broadband, phone or other services.

UNAUTHORIZED RECEPTION OF CABLE SERVICE. We may disclose customer information in order to detect unauthorized reception of our cable or other services.

NAMES AND ADDRESSES TO THIRD PARTIES. We may disclose names and addresses to third parties for the purposes of mailing lists, charities, and direct mail marketing, unless you notify us in writing that you do not wish us to disclose it. You may contact us at any time with this request by calling 1-800-SHENTEL.

COURT ORDER. We must disclose personal customer information without your consent if we are required to do so by a court order.

LAW ENFORCEMENT REQUESTS. We may also disclose personal customer information (except records revealing your selections of video programming) without your consent when requested by law enforcement under certain circumstances.

 

Phone Customer Proprietary Network Information

As Shentel provides telecommunications products and services to you, we gather information about the technical configuration, quality, type, destination, and amount of telecommunications products and services you use, as well as other information found on your bill (“Customer Proprietary Network Information” or “CPNI”). Under federal law you have a right, and Shentel has a duty, to protect the confidentiality of your CPNI. Shentel uses your CPNI in connection with our provision of services, including directory services, and may share or permit access to your CPNI on a limited, as-needed basis with our trusted agents and contractors who assist us in serving you. These contractors and agents share Shentel’s obligation to protect your CPNI. Shentel or its affiliates may also use your CPNI for purposes of determining and offering additional products and services that may benefit you. Shentel will not sell CPNI, nor will we disclose your CPNI to any parties or for any purposes other than those described above unless we are required by law to do so.

If you prefer Shentel not use your CPNI to offer additional products and services unrelated to the services you currently receive from us, you may opt-out by calling 1 -800-SHENTEL. Shentel will not use your information for 33 days after mailing this notice to give you time to decide. Your decision to opt-out will not have any impact on your current services, and it will remain effective until you decide to change it. As such, you may also change your previous decision to opt-out at any time by calling 1 -800-SHENTEL.