Terms and Conditions

Policies and other supporting documentation for Shentel services.

 

Internet

Internet Terms of Service
Acceptable Use Policy
Digital Millennium Copyright Act
Shentel Modem List
Open Internet Disclosure
E-Rate Services

Phone

Phone Terms of Service
Shentel Phone Customer Privacy Notice
Information for Shentel Telephone Customers
Phone Service Details for Shenandoah County Residents
Shenandoah Long Distance Service Agreement
Service Accessibility
Unwanted Calls

Television

Television Terms of Service
Cable TV Customer Privacy Notice
Cable TV Service Details
Cable Theft
CableCARD Information

Other

Privacy Policy
Code of Business Conduct and Ethics (PDF)
Corporate Governance Guidelines (PDF)
Equal Employment Opportunity Reports
Statement of Non-Discrimination
Maryland Tariff Information
Pennsylvania Tariff Information
811 and One Call
Line Damage
Promotions

Hearing Aid Compatibility:
Shentel is an affiliate of Sprint Nextel. Sprint offers a variety of mobile devices that comply with FCC requirements for hearing aid compatibility. For a complete list of options, please visit http://www.sprint.com/landings/accessibility/hearing_aid.html.