10-Digit Dialing Begins in Virginia Area Codes October 24
Posted 19 October 2021 12:00 AM by Shentel
Edinburg, VA. (October 19, 2021) –Shenandoah Telecommunications Company (“Shentel”) (Nasdaq: SHEN), announced both residential and business customers in the 540, 804, and 276 area codes will need to start using the area code plus 7-digit telephone number when placing local calls starting October 24.
The move to 10-digit dialing is due to both a new area code being added to the geographic region currently served by the 540 area code, and to a new national 3-digit suicide prevention hotline number scheduled to launch next year, affecting telephone numbers in the 804 and 276 area code. The change orders were issued by the Federal Communications Commission and will become mandatory on May 14, 2022. Shentel has elected to allow customers to dial both 10-digit and 7-digit numbers until the May deadline next year.
Local calls dialed with only 7-digits after the May 14 deadline may not be completed, and a recording may inform the caller that the call cannot be completed as dialed. The caller will need to hang up and dial again using the area code plus 7-digit telephone number.
The telephone numbers of existing customers, including area code, will not change. The switch to 10-digit dialing will not affect local calls. Long distance calls are unaffected by the new area code. Callers will still need to dial 1 plus the area code and 7-digit phone number when placing long distance calls.
Some automated dialing systems, such as life-safety systems, alarm and security systems and call forwarding settings will require reprogramming to include the new dialing procedure. PBX equipment will also need to be reprogrammed with area code plus phone number.
To learn more about the 10-digit dialing timeline, please visit www.shentel.com/dial. For more information about Shentel, please visit www.shentel.com or call 1-800-SHENTEL (1-800-743-6835).
About Shenandoah Telecommunications
Shenandoah Telecommunications Company (Shentel) provides broadband services through its high speed, state-of-the-art cable, fiber-optic and fixed wireless networks to customers in the Mid-Atlantic United States. The Company’s services include: broadband internet, video, and voice; fiber-optic Ethernet, wavelength and leasing; and tower colocation leasing. The Company owns an extensive regional network with over 7,000 route miles of fiber and 223 macro cellular towers. For more information, please visit www.shentel.com.