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Shentel Automatic Payment Plan saves money and time

Posted 21 May 2013 12:00 AM by Shentel

Shentel customers can save time and money by setting up an Automatic Payment Plan.

It is an optional and convenient way to pay your bill that reduces paperwork, saves time and ends the need to pay by mail or in person.

Shentel’s Automatic Payment Plan utilizes a secure banking system designed to make bill payments and record-keeping easier and more efficient.

And customers will save more than just the cost of a stamp. They will receive $1.50 off their bill each month by choosing to pay bills automatically. An additional 50 cents also can be saved by choosing to receive bill notification via email instead of through the regular mail. That’s a savings of $24 per year!

It is very easy to sign up for automatic bill pay. Go to www.shentel.com and log into your account. Below the area that shows your current balance are two boxes – one for automatic payment and the other for paperless billing. Click the buttons in the boxes to enroll in these two features.

When you click on Automatic Payment, you will be asked for information about the checking account you want to use to pay your bill. You will receive a confirmation email stating that you have enrolled in this option.

Customers without Internet access, or who have difficulty signing up via Internet, may call 1-800-SHENTEL and have a customer service rep help you set up your Automatic Payment Plan.

“There is no charge for using this option,” said Angela Washington, marketing manager. “Remember, you can save $2 a month by choosing both automatic payment and paperless billing.”

Customers choosing to pay electronically will receive an email confirming that you are enrolled in the Shentel Automatic Payment Plan.

Your bank account must have enough money to pay the full amount of the bill on the due date of your bill. If there are insufficient funds in your bank account on the payment date, your bank will reject and return the automatic payment just as if you had a check returned for insufficient funds.

If you change your mind and want to stop Automatic Payment, you must do it at least 5 business days before the due date of your bill or the account on file will be charged.  To update your settings, log in to My Account. Below Automatic Payment, select “Update Settings.”  Select “No Automatic Payment” and select “Save Changes.”  You will receive an email confirming the change.

If you have any questions about this process, you can review frequently asked questions on Shentel.com.  

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