Shentel Enters Three-Year Agreement for Full Suite of OpenVault Services
Posted 30 July 2013 12:00 AM by Shentel
OpenVault, the leading provider of easy-to-use tools to help Multiple System Operators (MSOs) increase revenues, reduce costs and manage growth, announced today that it has entered into a three-year agreement with Shenandoah Telecommunications Company (Shentel) to provide valuable data analytics that will help Shentel optimize its broadband services, deliver new services and increase customer satisfaction.
"Our expanding customer base has increasingly diverse needs. We wanted to empower our subscribers with access to information about their Internet usage so they can see what services and options best suit their requirements," said Willy Pirtle, VP of Sales and Marketing, Shentel. "This information will enhance our customers’ experience and is another example of our commitment to offer high quality products and services that will enrich the lives of our subscribers, many of whom live in rural communities."
Many subscribers are unaware of how their service could be improved by switching to a higher-bandwidth package. The OpenVault Suite allows subscribers to try out faster services without disrupting the provisioning and billing processes. This will allow for Shentel to grow its revenues without unnecessarily burdening its business support systems.
"Shentel engaged OpenVault because they wanted to offer a wider range of sophisticated high-speed data products to their subscribers," said Rich Evans Executive Vice President of OpenVault. "In this fast-changing environment, more of our customers are interested in giving their subscribers choices and options to maintain their trust and to differentiate from competitors."
Using the OpenVault Suite, Shentel will be able to provide its customers with real-time data on their internet usage and automatically recommend packages that will provide better value for money. For example, Shentel will be able to recommend a higher-speed package to users who frequently watch online videos. The OpenVault Suite is available through the cloud, requiring no on-premises installation or up-front expenditures.
SHENTEL Shenandoah Telecommunications Company (http://www.shentel.com) is a holding company that provides a broad range of telecommunications services through its operating subsidiaries. The Company's operating subsidiaries provide local and long distance telephone, Internet and data services, cable television, wireless voice and data services, alarm monitoring, and telecommunications equipment, along with many other associated solutions in the mid-Atlantic United States.
OpenVault helps MSOs better manage their networks, saving time and costs while increasing revenue and subscriber satisfaction. Network operators use OpenVault’s easy-to-use tools to dramatically improve visibility into their networks and to automate management functions to proactively handle congestion, ensuring capacity is available for all subscribers. The solution is offered on a pay-as-you-go basis, allowing service providers to immediately realize benefits without large up-front costs. For more information, please visit http://www.openvault.com.