Shentel taps OSG for print and mail billing solutions
Posted 9 August 2013 12:00 AM by Shentel
Shenandoah Telecommunications Co. (Shentel) has chosen OSG Billing Services (OSG) for print-and-mail billing solutions.
Before its partnership with OSG, Edinburg, Va.-based Shentel did its own in-house billing. The company was looking for greater operational efficiencies, full color print technology and integrated dynamic messaging.
Shentel offers advanced broadband services, digital TV, high-speed Internet and phone services to customers throughout Virginia, West Virginia, and Maryland. The company specializes in providing advanced services to rural and underserved markets.
“When Shentel’s in-house bill print equipment needed to be replaced, we began researching print and mail billing partners," said Matt Hinkle, Shentel data processing manager. "[OSG's] implementation team successfully guided us to an on-schedule launch that included a completely new bill design and the ongoing support team has been quick to respond. Without any increase in cost, making the switch to OSG enabled Shentel to improve billing capabilities with color invoices, add interactive customer messaging and streamline current billing processes, all of which positions us for future growth."