811 and One-Call: “Call Before You Dig”

Before digging on any property, you are required to call 811. Tell the operator where you're planning to dig, what type of work you will be doing and your affected local utilities companies will be notified about your intent to dig. In a few days, they'll send a locator to mark the approximate location of your underground lines, pipes and cables for free, so you'll know what's below - and be able to dig safely.

Most locate crews will arrive to mark your property within a few days, (be sure to check your state one-call center law for specific information) and will make sure you know exactly where to dig - even though the depths of utility lines may vary and there may be multiple utility lines in the same area. Check the area before proceeding with your project-if a member utility has not responded or if underground facilities are clearly present and not located, call your state one call center again to have the area located properly.

When digging, make sure to always dig around the marks, not on them. Some utility lines may be buried at a shallow depth, and an unintended shovel thrust can bring you right back to square one - facing potentially dangerous and/or costly consequences. Don't forget that with time, erosion or root structure growth may shift the locations of your utility lines, so remember to call again, each time you are planning a digging job.

811/One Call Contact Information for Shentel Service Areas:

Maryland (West of Chesapeake Bay): 811 or 1-800-257-7777

Virginia:  811 or 1-800-552-7001

West Virginia: 811 or 1-800-245-4848

When calling, please have the following information ready:

  • Daytime telephone number
  • First and last name of person calling
  • Company
  • Company address
  • Alternate contact name
  • Alternate contact telephone number
  • Begin date
  • Will explosives be used?
  • Type of work being done
  • Who the work is being done for?
  • State
  • County
  • City/place
  • Address
  • Nearest intersecting street
  • Work location (Please give detailed information for locating the area)
  • Distance
  • Direction
  • Side of street
  • Subdivision or area

For more information, please visit www.call811.com.