Everything to know about data allowance
  • View residential data allowances Data allowances are in effect for Shentel Cable Internet customers.See Allowances
  • Will I be affected? Very few Shentel Internet customers exceed their monthly data allowance, so most customers will not be affected. Use the Data Tracker to learn more about your data use. Data Tracker
  • Evaluate your usage Review your current data use and review your past three months of use. Log into My Account
  • Sign up for text notifications Receive text notifications when you have used 85%, 95% and 100% of your monthly data allowance. Data Allowance Text Notifications

What does "data allowance" mean?

    • There is a limited amount of data any network can handle.
    • Data allowances will ensure a great Internet experience for all users.
    • We will notify you if you are close to reaching your data allowance for the month.

      How much data do you use? Log into My Account or contact us to find out.

Quick answers

  • What happens if I exceed my data allowance?Exceeding your data allowance will result in additional charges of $10 per 50GB block of usage over the allowance. New customers may purchase our Unlimited Data option by adding any Internet package to the shopping cart and selecting Unlimited Data during checkout. Existing customers may purchase our Unlimited Data option by calling 1-800-SHENTEL.
  • I don't have a My Account login. How do I register my account? Registering your account is quick and easy. You'll need your Shentel billing statement and the CPNI Security Password you created when you ordered your Shentel service. Can't remember yours? No problem- a quick call to 1-800-SHENTEL and you'll be registered in no time.